Return Policy — 99-Store

Last updated: February 2026

Refund Policy | 99 Super Marke

This Refund Policy applies to all 99supermarket platforms, including but not limited to our website https://99supermarket.shop and any related applications, mobile features, or online services (each referred to as a “Platform”).

General Refund Stance

We encourage all users to carefully review the details of products and services before making a purchase. If you have any questions or concerns regarding our services, please contact us at support@99supermarket.shop prior to placing your order.

Important:

As the service provider of the products and content made available through our Platform, 99supermarket expects users to make informed decisions before completing a purchase.

All fees paid to 99supermarket for products or services are generally non-refundable unless otherwise stated in a specific product policy.

Technical Issues During Transactions

In the event of a technical issue during an online transaction that results in an incomplete transaction, the amount in transit will be automatically credited back to your bank account through the respective Payment Gateway within a reasonable timeframe.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company, bank, or payment processor, your account and/or order may be suspended immediately without prior notice.

Applicable chargeback fees may be charged to recover the fees imposed on us by the financial institution.

Any outstanding balances resulting from such chargebacks must be settled in full before your service can be reinstated.

Recommendation

We strongly encourage you to contact us directly to resolve any billing concerns rather than initiating a chargeback.

Filing a chargeback or payment dispute for a legitimate charge from 99supermarket may be considered fraudulent activity and is not an appropriate or legal means of obtaining a refund.

Refund Approval (Exceptional Cases)

In exceptional cases where a refund is approved by 99supermarket, the refunded amount will be credited to the original payment method within 5–7 working days.

Please note that such approvals are granted at our sole discretion.